Frequently Asked Questions
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NatWest Summer 2023 Cashback Campaign
Q:
How can I register for this offer?
A:
You will receive an email invitation from us or see a prompt within mobile or internet banking, with a link for more information on the offer. This webpage holds a link to the registration form
To complete the registration form you’ll be asked to give us your first name, second name, e-mail address and the 16 digital debit card number you wish to register for the offer
Once you submit your registration form, a confirmation message should appear on screen confirming, you are now eligible to start receiving cash back from this date until 31st August
Q:
How will I know whether I have successfully registered for this offer?
A:
Once you complete your registration, you will be displayed a confirmation message of your registration
Q:
When will my cashback be paid?
A:
Your cashback will be paid within 5 working days after your transaction is cleared and is no longer showing as pending
Q:
How will my cashback be paid?
A:
Your cashback will be paid into the account associated with the debit card you registered for the offer within 5 working days after your transaction clearing, with the description ‘NatWest Cashback’
Q:
How will my cashback appear in my account?
A:
Cashback will appear in your transaction list as ‘NatWest Cashback’
Q:
Are there any places where I could spend money and not receive cashback?
A:
Cashback will only be payable on transactions made in businesses where their primary function is eating and drinking. For example, if you were to pay for a coffee in a hotel lobby, you would not receive any cashback as it is likely this would be recorded as Accommodation instead of Eating and Drinking
Q:
I paid for a meal at my hotel, why do I not get cashback for this?
A:
Cashback will only be payable on transactions made where the primary function of the business is eating and drinking. As the main function of a hotel is accommodation, not eating and drinking, cashback would not be payable on this transaction. This transaction would likely be recorded as accommodation, not an Eating and Drinking payment
Q:
How soon after I register will I be eligible for cashback.
A:
As soon as you are displayed the confirmation message, you will be able to receive cashback on all eligible transactions
Q:
What is the maximum amount of cashback I could receive?
A:
£100 is the maximum amount of cashback you will be able to receive in total, throughout the offer period
Q:
If I register my card, will my other cards or my partner’s card on my joint account also get cashback?
A:
No – only the card you register, gets cashback
