Frequently Asked Questions
+
Mastercard Travel Rewards
Q: What is Mastercard Travel Rewards?
A: Mastercard Travel Rewards offers Mastercard cardholders enrolled in the program access to a range of exclusive and cashback offers whenever they travel or shop. Simply pay with a Mastercard at participating overseas merchants online or instore to participate.
Q: What is a "qualifying transaction" or "eligible purchase"?
A: Merchants may provide to eligible Mastercard cardholders certain discounts, rebates or other benefits on the purchases of goods and services ("Offers") that will be available on the Mastercard Site. Such Offers are subject to certain terms and conditions and may change at any time without notice to you. Merchants may also have different payment acceptance criteria for online purchases (e.g., debit or prepaid cards may not be accepted). This criteria is determined by the merchant in its discretion and may be visible on the Merchant website. Mastercard will not be liable for any loss or damage incurred as a result of any interaction between you and a merchant with respect to such Offers. Except as set forth herein, all matters, including but not limited to delivery of goods and services, returns, and warranties are solely and strictly between you and the applicable merchants. You acknowledge that Mastercard and does not endorse or warrant the merchants that are accessible through the Mastercard Site nor the Offers that they provide.
If applicable, offer redemption is dependent on merchant shipping policies and availability to cardholder's shipping address.
Q: Can I earn cashback from purchases in my home country with Mastercard Travel Rewards?
A: For all offers that are specified as “spend in-store”, you need to travel to the advertised destination to be eligible for the offer.
For offers that are specified for "spend online" you can qualify for the offer in your home country provided you make a purchase using an enrolled Mastercard and at a participating merchant while using the offer’s specified currency and meeting all of the cashback offer’s applicable advertised terms.
Q: Do I need to enroll in Mastercard Travel Rewards?
A: Individual Mastercard cardholders do not need to enrol or register with the program, as your bank will look after that process. Once your bank has determined your eligibility and introduced you to Mastercard Travel Rewards, all eligible cashback transactions will be processed automatically. To check if your Mastercard is eligible, simply contact the bank that issued your card.
Q: How is the cashback processed? Do I need to do anything to make sure it is processed?
A: Each rebate will include an identifier such as "Mccashback" in the description on your card statement.
Q: Is the cashback processed immediately at the point of sale?
A: The cashback is not processed immediately and will not reduce the purchase price of goods and services at the point of sale. The processing of cashback offers is undertaken quickly, but not instantly, by automated Mastercard systems, and appears as a credit on your card statement.
Q: Is there a limit on the number of purchases I can make with each merchant brand?
A: The terms and conditions of each offer are specified on the program website. Simply check these terms and conditions on each offer as they have different validity periods.
Q: What if I receive my card statement and I have not been credited any cashback from a qualifying transaction?
A: For cardholder support and enquiries related to Mastercard Travel Rewards, please contact your bank. They will assist you with:
1. General enquiries and support
2. Transaction-related queries
3. Lost or stolen cards
Q: Does Covid impact my offers?
A: In light of the evolving COVID-19 situation, we would recommend that you check merchant websites for availability and temporary closings. Our cardholders, customers, partners and employees are our highest priority. We apologize for any inconvenience and will share updates on these events in the coming days.
Q: Didn't find your answer?
A: For further queries on Mastercard Travel Rewards, please contact your bank that issued your enrolled Mastercard.
